Download our Terms and Conditions of Supply
These terms and conditions were last updated on 27 June 2016.
To protect your own interests, you must read and understand the following important terms before purchasing goods from our website.
If you are uncertain as to your rights under these Terms or you want any explanation about them please email firstname.lastname@example.org or telephone +44 (0)20 8594 3336. Please note that all calls to us will be charged at Standard UK call rates, (BT land lines only, other network charges may vary). Calls may be recorded for quality and training purposes.
Your legal rights
When you buy goods from us under these Terms you have legal rights. These are also known as ‘statutory rights’. The law gives you certain legal rights including that the goods are of satisfactory quality, as described, and fit for their purpose. Nothing in these Terms affects these legal rights.
Further information on your legal rights can be obtained from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk).
1.1 These Terms explain how you may buy goods from the Site. You should read these Terms carefully before buying any goods. When buying any goods you agree to be bound by these Terms, our General Website Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you will not be allowed to buy any goods unless we agree otherwise. If you have any questions about these Terms, please contact email@example.com
1.2 These Terms are only available in English. No other languages will apply to these Terms.
1.3 The details of these Terms will not be filed with any relevant authority by us. If you need any further information on these Terms or any orders you have placed with us, please write to us at the following address:
32 Bower Hill Industrial Estate
In these Terms, the following words have the following meanings:
- 'General Website Terms' means the terms and conditions which govern how you use the Site;
- 'Site' includes the following Websites: http://www.wtsbroadcast.com, http://shop.wtsbroadcast.com and all associated Web pages;
- 'Terms' means the terms and conditions set out in this document, any Additional Terms (as defined below);
- 'We', 'us' or 'our' means WTS Media Group Ltd (a company registered in England and Wales under company number 03133829) the registered office of which is at 32 Bower Hill Industrial Estate, Bower Terrace, Epping CM16 7BN; and
- 'You' or 'your' means the person or business buying goods from the Site.
2. Ordering goods from the Site
2.1 The steps required to create these Terms (e.g. a legally binding contract) between you and us are as follows:
2.1.1 You place an order on the Site by adding items to your basket, proceeding to checkout and confirming that you accept these terms and conditions.
2.1.2 When your order is placed with us at the end of the online checkout process we will email you to acknowledge that we have received your order. This order acknowledgement does not, however, mean that your order has been accepted by us.
2.1.3 We may send you an email to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are not available;
(b) we cannot obtain authorisation of your payment;
(c) you are not permitted to purchase the goods;
(d) there has been an error by us on the pricing or description of the goods.
2.1.4 We will only accept your order when we send you an email that confirms this, referred to as the “Confirmation email”. At this point, a legally binding contract will be in place between you and us and we will despatch the goods to you as soon as possible thereafter.
2.2 When you order goods from the Site, we may also add to or replace these Terms with additional terms and conditions (Additional Terms). This may happen, for example, for security, legal or regulatory reasons. We will email you to let you know if we intend to do this by giving you one month's notice. You may end these Terms at any time by giving one month's notice if we tell you that Additional Terms will apply to these Terms.
2.3 When placing an order on the Site, you should take care to ensure that all of the information that you provide to us is correct although we appreciate that from time to time errors might be made. Therefore, please ensure that you take enough time to read and check your order before submitting it to us. If you need to correct any errors please call us on +44 (0)20 7871 0700 or email firstname.lastname@example.org and we will endeavour to amend your order accordingly.
2.4 If you are under the age of 18 you may not purchase any goods from the Site.
2.5 While we try to ensure that:
2.5.1 all weights, sizes and measurements set out on the Site are as accurate as possible, there may be a tolerance of up to 2% in such weights, sizes and measurements;
2.5.2 the colours of our goods are as accurately displayed as possible on the Site;
the actual colours that you see on your computer may vary depending on the monitor that you use.
2.6 Any goods sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the Site. Such goods may not necessarily be in perfect condition so please check that they are of a satisfactory quality for their intended particular use.
3. Nature of the goods and faulty goods
3.1 The law gives you certain legal rights if any of our goods are faulty. You have rights relating to refunds and to have such goods repaired or replaced if realistically possible. Nothing in these Terms affects these legal rights. If you want us to repair or replace the goods or want a refund please email email@example.com or telephone +44 (0)20 8594 3336 as soon as reasonably possible. Please note that all calls to us will be charged at the rates set out at the outset of these Terms. Further information on your legal rights on faulty goods can be obtained from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk).
3.2 The packaging of the goods may vary from that shown on the Site.
3.3 If we experience difficulties in supplying certain goods we may need to substitute them with alternative goods of equal or better standard and value. We will try to email you to let you know if we intend to do this but this may not always be possible. You may refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
3.4 If you purchase second-hand goods (excluding video heads, tubes and CCD blocks) from the website we agree to provide a four-month warranty on parts and labour provided that the fault is not due to fair wear and tear. We do not warrant against the external casing of the goods, and acceptance of the delivery of the goods shall be deemed an acceptance of the external condition of the goods.
3.5 If a product is deemed faulty within the warranty period and you have complied with the provisions under this clause 3, we shall at our option repair or replace such goods (or the defective part thereof). Alternatively we retain the right to refund the price of the goods provided that you return the goods to us prior to the refund.
3.6 Any warranty we give is only valid if you advise us of the defect within seven days of when you discover or ought to have discovered the defect and if we have been given an opportunity to examine the faulty goods within 14 days of notification of the defect.
3.7 We shall not be liable to repair or replace the goods under warranty if:
3.7.1 You continue to use the goods once you become aware of the fault;
3.7.2 The defect arises as a result of your failure to follow our (or the manufacturer’s) oral or written instructions as to the storage, installation, commissioning, use, or maintenance of the goods;
3.7.3 You alter or repair the goods without our written consent;
3.7.4 The defect arises due to mishandling, negligence, abuse or unreasonable or improper use.
3.8 If you sell the goods within the warranty period there is no right for the warranty to be transferred to the new buyer.
4. ‘Cooling-off’ period and your right to cancel these Terms
4.1 You have a legal right to cancel these Terms during the ‘cooling-off’ period set out in this clause 4. During the cooling-off period if you decide that, for whatever reason, you no longer want goods that you have bought you may tell us that you want to cancel these Terms and obtain a refund. Further information on your legal rights can be obtained from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk).
4.2 Your right to cancel these Terms starts from the date when these Terms are entered into in accordance with Clause 2.1.4 (i.e. when the Confirmation email is sent by us) and ends 14 days after the date that the final item of your order is delivered.
4.3 Please contact us if you want to cancel these Terms. You can email us at firstname.lastname@example.org or telephone us on +44 (0)20 8594 3336. Please note that all calls to us will be charged at the rates set out at the outset of these Terms.
4.4 Without undue delay after you contact us to cancel these Terms (and in any event within any time period specified in law, typically 14 days after we receive the goods back from you) we will refund the price of the goods and any delivery charges paid for by you. If you are cancelling the Terms and returning the goods because of a defect or the goods were not as described, we will also refund any reasonable costs that you incur in returning the goods to us. Any refunds will be made on the debit card or the credit card which you used to pay for the goods.
4.5 If you have already received the goods (such as if the goods have been delivered to you), you must return them to us as soon as possible. You have a legal duty to keep the goods in your possession, to take reasonable care of them and not to use them before you return them to us. If the value of the goods is less than it was because you have handled them beyond what is necessary (such as to see the nature, characteristics and functioning of the goods) then we may charge you an appropriate amount and take that amount from what we owe you. This might happen because you start to use the goods. Unless you are returning the goods because of a defect or the goods were not as described, you are responsible for the cost of returning the goods to us.
5.1 The estimated date for delivery of the goods will be set out in the Confirmation email. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods. Unless you and we agree otherwise, if we cannot deliver your goods within 90 days of the Confirmation email, we will email you to let you know, will cancel your order and provide you with a refund.
5.2 Delivery of the goods will take place when we deliver them to the address that you gave to us. If nobody is available to take delivery of the goods, please email email@example.com or telephone +44 (0) 20 8594 3336. Please note that all calls to us will be charged at the rates set out at the outset of these Terms. You will be responsible for the goods once delivery has taken place (including ensuring that you follow any instructions or manuals provided with the goods) and you will own the goods when we receive payment in full for them and any respective delivery charges.
5.3 If you fail to accept delivery of the goods we shall attempt to contact you to arrange further delivery.
5.4 We cannot be responsible for any delays in delivery caused by Customs and Excise or local import procedures.
6.1 You may pay for the goods by using the following credit cards and debit cards: Visa, Visa Debit, MasterCard and Maestro.
6.2 We will do all that we reasonably can to ensure that all of the information which you provide to us when paying for the goods is secure by using an encrypted secure payment mechanism called SagePay, but in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you provide to us.
6.3 Payment will not be deemed to have been received until we have received clear funds.
6.4 You must pay all sums owed to us under this agreement free and clear without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.
6.5 All payments by credit card or debit card need to be authorised by the relevant card issuer. If your payment is not received by us and you have already received the goods that you ordered from us, you must pay for such goods within 30 days or must return them to us as soon as possible. You must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals provided with the goods) and not use them before you return them to us. If you do not pay for the goods or return them to us in accordance with this clause we may collect the goods from you at your expense. We will email to let you know if we intend to do this.
6.6 Nothing in this clause affects your legal rights to cancel the contract during the cooling-off period detailed under Clause 4.
6.7 The price of the goods:
6.7.1 shall show VAT at the applicable rate once you reach the checkout stage of the transaction;
6.7.2 does not include the cost of delivering the goods, which is calculated and added at the checkout stage of the transaction;
6.7.3 is quoted and charged in pounds sterling (£ GBP) although the site’s currency conversion tool allows users to view estimated equivalent prices in Euros and US Dollars based on currency exchange rates provided by the European Central Bank.
6.8 Any customs or import duties levied once the package reaches your destination country will be your sole responsibility.
7. End of these Terms
7.1 If these Terms are ended it will not affect our right to receive any money which you owe to us under these Terms.
8. Limitation on our legal responsibility to you
8.1 Except for:
8.1.1 death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);
8.1.2 fraud or fraudulent misrepresentation;
8.1.3 breach of any of the provisions implied into these Terms under the Sale of Goods Act 1979 (or any other law),
we will only be legally responsible to you for any loss or damage which is a reasonably foreseeable consequence of a breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at the time these Terms are entered into. We are not legally responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profit or loss of opportunity).
8.2 Other than as set out in clause 8.1, we limit our liability (however arising) in respect of or in connection with the goods, and otherwise in connection with these terms to the total price of the goods which are the subject of these Terms.
9. Force Majeure
9.1 Force Majeure means an event or sequence of events beyond our reasonable control preventing or delaying us from performing our obligations hereunder (including (but not limited to) an act of God, fire, explosion, flood, lightning, earthquake or other natural disaster; epidemic, war or national emergency, riot or civil unrest, strike, lockout or boycott or other industrial action; interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service, or material required by us for performance of the contract).
9.2 We will not be liable if delayed in, or prevented from, performing our obligations due to Force Majeure, provided that we:
9.2.1 promptly notify you of the Force Majeure event and its expected duration; and
9.2.2 use reasonable endeavours to minimise the effects of that event.
9.3 If, due to Force Majeure, we:
9.3.1 are or will be unable to perform a material obligation; or
9.3.2 are delayed in or prevented from performing our obligations for a continuous period exceeding 60 days,
you may within 30 days cancel your order.
10.1 We may at any time assign, transfer, mortgage, charge, declare a trust of or deal in any other manner with any or all of our rights under this agreement. You may not assign, transfer, mortgage, charge, declare a trust of or deal in any other manner with any or all of your rights under this agreement without our prior written consent.
10.2 We may sub-contract in any manner any or all of our obligations under this agreement, provided that we give prior written notice to you of the sub-contract, including the name of the proposed sub-contractor.
11.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms. Relevant United Kingdom law will apply to these Terms.
12. Third party rights
12.1 No one other than a party to these Terms has any right to enforce any of the Terms.
Download our Terms and Conditions of Supply