Our website uses SSL technology to encrypt your personal information such as your name, and your address details required for shipping. We do not store, access or retain any of your credit card details – all our online transactions are processed through Sage Pay, our Internet Payment Service Provider. The Sage Pay portal enables you to enter your details via secure online credit card and debit card transactions without storing any of your personal information.
When transactions are processed, Sage Pay requests authorisation from your card issuer via our bank. Your card issuer will then confirm that your card has not been reported lost or stolen and that there are enough funds available for the purchase. If your card has been lost or stolen you must report it to your bank immediately.
We use 3D Secure, an additional security layer, designed to protect your online transactions. If you are not registered for Mastercard Secure Code or Verified by Visa, you will be unable to use this site for transactions so please call us to arrange an alternative method of payment if that is the case.
If you are placing a telephone order with credit card or debit card, our customer service representatives will enter your payment details into a Sage Pay portal via our website. For your safety, no information is recorded so you will need to re-supply payment information each time you place a credit card or debit card order with us over the telephone.
Our website is protected by the latest technology. We do not share or provide your information to any external organisation, other than delivery information for despatch.
Any information that we collect about you will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.
Please contact us with any questions regarding our Security Statement.